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Terms & Conditions

 

Thank you for visiting our website. If you want to use the DrayTekRouters.com website, you must agree to conform to and be legally bound by the terms and conditions described below.

IF YOU DISAGREE WITH ANY OF THESE TERMS OR CONDITIONS, DO NOT USE OUR WEBSITE.

When you purchase from the DrayTekRouters.com web site you are acknowledging your awareness & agreement of our Return Policy & Guidelines.

Please refer to the guidelines provided below regarding product returns, exchanges, warranties, and RMAs.  If you need additional information please contact us.

We only accept returns for hardware failure reasons. We DO NOT offer a return capability for operability issues with your carrier or network, or any other reason than hardware failure.
Cancelled orders after shipment by DrayTekRouters.com are not returnable.

PLEASE NOTE : The following terms and conditions are applicable to all orders.

ORDER ERRORS & RETURNS
All shortages, errors, or problems must be reported within 15 days after receipt of equipment. All Returns must include a valid RMA (Return Merchandise Authorization) number, and will be accessed a minimum 30% restocking fee unless returned within 30 days and offset by a replacement order. Neither DrayTekRouters.com or Data Connect Enterprise (DCE) are not responsible for returns directly to manufacturers. Click here to request an RMA

All Credits are store credits and expire after 90 days. All DOA's must be returned within 30 days, thereafter manufacturers warranty applies.

WARRANTY
We offer New and Non-New equipment as well as legacy discontinued products. New product warranties are Manufacturer warranties and vary from 1 to 2 years depending on the model and or manufacturer. Refurbished products include a 90 day warranty, with an option to extend the warranty to 1 Year for a small additional one time fee.

SHIPPING / FREIGHT
Currently only Ground Shipping is being calculated by the DrayTekRouters.com web site.  When applicable shipping and handling charges are added to your order (invoice). Theses charges take into consideration costs that include physical weight, DIM weight, insurance charges and COD charges if applicable. Additional charges may be billed for Fuel Charges, Address Changes/Corrections, and any Import Duties and/or Taxes that may have been incurred.  We offer expedited Air shipping and will provide you with a quotation when if/when requested.

  • All  returned products MUST be 100 Percent Complete!  Products must be returned in their entirety to include: original manufactures product boxes and packing materials.  Boxes must have original UPC codes intact. All Cables, Software, Manuals, blank Warranty Cards and any other accessories and/or documentation originally provided by the manufacturer, DCE or DrayTekRouters.com.
  • PLEASE DO NOT mark-on or disfigure Merchandise.  Do Not use Markers, Paint, Stickers, Ballpoint Pens, etc to write-on or mark-on products.
  • PLEASE DO NOT write notes or RMA numbers on the product, manufactures product boxes or in/on manufactures documentation including but not limited to; Users Manuals, Quick Start Guides and registration cards.
  • PLEASE DO NOT affix Labels, Stickers or Tape of any kind to the actual product or Original Manufactures Product Boxes.
  • All Incomplete Returns, or returns with disfigured products, manufactures products boxes, documentation, accessories and/or software will be subject to an additional 15% (minimum) missing/damaged items fee in addition to the standard 30% restocking fee.   We reserve that right to deny any credit or refund if the product is determined to be unsellable.
  • ALL hardware returned MUST have an authorized RMA number, any items returned without an authorized RMA number will be refused and/or returned.
  • No Credits, Refunds or Exchanges will be given for returned merchandise without a proper RMA, authorized by DCE Management.
  • Original shipping charges are not refunded on returned items.
     
  • Customers are responsible for all shipping charges on all returned items.
     
  • If you believe that the product that you received was defective upon receipt, you must call us at 1-973-442-9990 ext 20 for technical support. DCE / DrayTekRouters.com will not refund any shipping charges for returns under any circumstances if you have not talked to one of our technicians.
     
  • DCE will pay Ground outbound shipping charges on replacement or exchanged items. Shipping charges for any other shipping method (i.e. expedited or Air) will be paid by the customer.
     
  • Returns for Credit or Refund - Credit card refund processing can take a minimum of 7-10 business days from the date DCE receives the return. It typically takes another 3-4 business days for the Credit card company to post the credit to your account.

 
Obtaining an "RMA" (Return Merchandise Authorization Number)
You can Click here to request an RMA. You must have an authorized RMA number before returning your product.

Please have the following information ready when submitting your RMA request :
  • Invoice Number (Order Number, Order Date)
  • Product Information (Manufacturer/Model Number, and Serial Number)
  • Nature of the problem, reason for requesting an RMA
  • Returns received without a valid RMA number will not be accepted.
     
  • RMA's are valid for 30 days from the date of issue.  Returned products must be shipped during the 30 day RMA issue period. RMA's received with a postmark date after the 30 day issue time frame will not be accepted.

Special Orders:  Many orders are considered "Special Orders". This is true whenever the manufacturer or the distributor (DCE) is making special efforts to manufacture, obtain or ship and order specifically for a defined purchase order. These orders are non-cancelable and full delivery of special orders must be taken and paid for.  Advance deposits are usually required for special orders. Special Order items are non-refundable and non-returnable.

  • The Customer is responsible for all shipping charges on items being returned.
  • DCE will pay the outbound Ground shipping charges on the replacement or exchange of acceptable items.
  • DCE strongly recommends that you fully insure your return shipment in the event it is lost or damaged. It is also recommended that you use a carrier that can provide you with proof of delivery.
  • If merchandise is noticeably damaged as it is being delivered to you, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure that it's noted on the carrier's delivery record in order for DCE to file a damage claim. Notify DCE immediately to arrange for a carrier inspection/pick up of damaged merchandise.  If you do not notify DCE of damaged goods within the first 5 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Call 973-442-9990 and ask for your account representative to arrange for carrier inspection and a pick up of the damaged merchandise.
  • DEFECTIVE returns can be returned directly to DCE within 30 days from the invoice date at DCE's discretion for: credit, replacement, exchange or repair.  Manufacturer's restrictions may apply.  You must have an authorized RMA number prior to returning any merchandise.

  • NON-DEFECTIVE returns may be accepted directly by DCE within 15 days from the invoice date at DCE's discretion for either credit or exchange. All NON-DEFECTIVE returns are subject to a 30% (minimum) restocking fee on Refurbished and New products. You must have an authorized RMA number prior to returning any merchandise.

  • REFUSAL of returns, DCE and DrayTekRouters.com reserve the right to refuse any return that fails to follow any of the guidelines as listed above and below.

 

MINORS

We do not provide services or sell products to children. If you are below the age of 18, you may use our website only with the permission and active involvement of a parent or legal guardian. If you are a minor, please do not provide us or other website visitors with any personal information.

PRIVACY POLICY IS PART OF THESE TERMS AND CONDITIONS

Our privacy policy is part of, and subject to, these terms and conditions of use. You may view our privacy policy on DrayTekRouters.com.

ANTI-SPAM POLICY IS PART OF THESE TERMS AND CONDITIONS

Our anti-Spam policy is part of, and subject to, these terms and conditions of use. You may view our anti-Spam policy on DrayTekRouters.com.

COMPENSATION DISCLOSURE POLICY, IF ANY, IS PART OF THESE TERMS AND CONDITIONS

If there is a Compensation Disclosure Policy on DrayTekRouters.com, the policy is part of, and subject to, these terms and conditions of use.

MODIFICATIONS AND TERMINATIONS

These terms and conditions may change from time to time. If such changes are made, they will be effective immediately, and we will notify you by a notice posted on our website's home page of the changes that have been made. If you disagree with the changes that have been made, you should not use our website.

We may terminate these terms and conditions of use for any reason and at any time without notice to you.

If you are concerned about these terms and conditions of use, you should read them each time before you use our website. Any questions or concerns should be brought to our attention by sending an e-mail to talktous[at]draytekrouters.com, and providing us with information relating to your concern.

ERRORS AND OMISSIONS

Every reasonable effort to ensure the accuracy of the information provided on this website however we are not responsible for typographical, grammatical, or informational errors and omissions of any kind including product discontinuation and availability.

LICENSEE STATUS

You understand and agree that your use of our website is limited and non-exclusive as a nontransferable revocable licensee. We may terminate your license to use our website, and access to our website, for any reason, and without giving you notice.

CONTENT OWNERSHIP

All content on our website is owned by us or our content suppliers. On behalf of ourselves and our content suppliers, we claim all property rights, including intellectual property rights, for this content and you are not allowed to infringe upon those rights. We will prosecute to the fullest extent of the law anyone who attempts to steal our property.

You agree not to copy content from our website without our permission. Any requests to use our content should be submitted to us by e-mail to talktous[at]draytekrouters.com.

If you believe that your intellectual property rights have been infringed upon by our website content, please notify us by sending an e-mail to talktous[at]draytekrouters.com, or by sending mail to us at the address listed below. Please describe in detail the alleged infringement, including the factual and legal basis for your claim of ownership.

DISCLAIMERS AND LIMITATIONS OF LIABILITY

The information on our website is provided on an ''as is,'' ''as available'' basis. You agree that your use of our website is at your sole risk. We disclaim all warranties of any kind, including but not limited to, any express warranties, statutory warranties, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our website will always be available, access will be uninterrupted, be error-free, meet your requirements, or that any defects in our website will be corrected.

Information on our website should not necessarily be relied upon and should not to be construed to be professional advice from us. We do not guarantee the accuracy or completeness of any of the information provided, and is not responsible for any loss resulting from your reliance on such information.

If your jurisdiction does not allow limitations on warranties, this limitation may not apply to you. Your sole and exclusive remedy relating to your use of the site shall be to discontinue using the site.

Under no circumstances will we be liable or responsible for any direct, indirect, incidental, consequential (including damages from loss of business, lost profits, litigation, or the like), special, exemplary, punitive, or other damages, under any legal theory, arising out of or in any way relating to our website, your website use, or the content, even if advised of the possibility of such damages.

Our total liability for any claim arising out of or relating to our website shall not exceed one hundred ($100) dollars and that amount shall be in lieu of all other remedies which you may have against us or our affiliates. Any such claim shall be subject to confidential binding arbitration as described later in these terms and conditions of use.

OBSCENE AND OFFENSIVE CONTENT

We are not responsible for any obscene or offensive content that you receive or view from others while using our website. However, if you do receive or view such content, please contact us by e-mail to talktous[at]draytekrouters.com so that we can investigate the matter. Although we are not obligated to do so, we reserve the right to monitor, investigate, and remove obscene or offensive material posted to our website.

INDEMNIFICATION

You understand and agree that you will indemnify, defend and hold us and our affiliates harmless from any liability, loss, claim and expense, including reasonable attorney's fees, arising from your use of our website or your violation of these terms and conditions.

COMPLIANCE WITH GOVERNING LAW AND DISPUTE RESOLUTION

You agree to obey all applicable laws while using our website.

You agree that the laws of MD govern these terms and conditions of use without regard to conflicts of laws provisions.

You also agree that any dispute between you and us, excluding any intellectual property right infringement claims we pursue against you, shall be settled solely by confidential binding arbitration per the American Arbitration Association commercial arbitration rules. All claims must arbitrate on an individual basis, and cannot be consolidated in any arbitration with any claim or controversy of anyone else. All arbitration must occur in Montgomery County, MD, USA. Each party shall bear one half of the arbitration fees and costs incurred, and each party is responsible for its own lawyer fees.

SEVERABILITY OF THESE TERMS AND CONDITIONS

If any part of these terms and conditions of use are determined by a court of competent jurisdiction to be invalid or unenforceable, that part shall be limited or eliminated to the minimum extent necessary so that the remainder of these terms and conditions are fully enforceable and legally binding.

HOW TO CONTACT US

Any questions or concerns about these terms and conditions of use should be brought to our attention by e-mail to talktous[at]draytekrouters.com, and providing us with information relating to your concern.

You may also mail your concerns to us at the following address:

Data Connect Enterprise
ATTN: DrayTekRotuers.com
353 Olandwood Court
Olney, MD 20832
USA

ENTIRE AGREEMENT

These terms and conditions, including the policies incorporated herein by express reference, constitute your entire agreement with us with respect to your use of our website.

This Terms and Conditions of Use was last updated on 02-10-2012.

Copyright © 2006-2012 Law Office of Michael E. Young PLLC, and licensed for use by the owner of this website at DrayTekRouters.com. All Rights Reserved. No portion of this document may be copied or used by anyone other than the licensee without the express written permission of the copyright owner.

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